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+86-1089171020
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+1-8007618913
Live chat Email us Service Code: 2923142029
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2923142029
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I will never rent from this company (Green Motion) again.

Reviewed: Wed, Jul 10, 2019
About ACE: 5.3 /10
The car was through Green Motion, not Ace. (Maybe they were bought out? I don't know but we were at the right place and they took the rental papers.) Because we didn't opt for the additional insurance that they were trying to sell us or anything else that they were trying to nickel and dime us with, we had to put a £1250 deposit on the car. Fortunately, we can afford that and our credit card limit is high enough to put that much money on it. Many people can't. They told us the car was in good shape with no defects. However, when we inspected the car, both passenger side wheels had "curb rash", and there were a few other scratches. We had the rental agent notate that on our rental agreement. We also took photos and a video. Upon returning, the inspector immediately looked at the curb rash and was going to mark that on our rental agreement when he noticed it was already there. Thank heaven, we were proactive. I will never, ever, ever rent a car with Green Motion.
About QEEQ: 10.0 /10
Economy | Ford Fiesta or similar

Relevant Reviews on ACE Heathrow Int l Airport

Rosemary Godwin

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Reviewed: Sun, Jul 29, 2018
About ACE: 6.0 /10
Average

J.Bott

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Mini | Fiat 500 or similar
Reviewed: Tue, Aug 20, 2019
“It should be more transparent.”
About ACE: 8.0 /10
I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced

A.Rodrigues Barbosa

View more >
Economy | Ford Fiesta or similar
Reviewed: Wed, Jun 19, 2019
“NEVER BOOK WITH ACE, the correct one is GreenMotion.”
About ACE: 4.0 /10
The ACE is not the real agency, but Green Motion, this resulted in an internal problem that made me wait more than 3 hours to get the car. I would never again choose this agency because of this, which should even be said before booking.
About QEEQ: 10.0 /10

J.O'brien

View more >
Compact | Ford Focus Cabrio or similar
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

M.Alsalem

View more >
Mini Van | Ford S-Max 7 Seats or similar
Reviewed: Sat, Aug 11, 2018
“A professional rent a car company”
About ACE: 8.2 /10
Dislike: Even though I booked for automatic car but they gave me manual as they didn’t have automatic at the time of pick up!!

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