It was average. I reserved a Volkswagen Golf but was given a brand I hadn't used before. The car's condition was mediocre, it was very noisy, and there were constant maintenance reminders.
There was no attempt to upsell insurance during pickup, and the service was good. The Q5 provided had over 60,000 kilometers and multiple scratches and scuffs around the car. The windshield wipers made a loud noise and should be replaced. Although the scratches were clearly marked on the rental agreement, the return staff meticulously inspected the car, seemingly looking for new damage. Fortunately, I had taken timestamped photos of every scratch during pickup, ensuring a smooth return process.
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