The front desk staff at Alamo in Toronto were very professional. They went through their terms one by one and tried to upsell various products. Since I had already bought comprehensive insurance on QEEQ, I said 'no' to everything, and they didn't give me a hard time. At pickup, they initially gave me a small Ford SUV, but I refused it since it wasn't what I had booked. After insisting, they switched it to a Nissan Rogue, which I preferred. Thus began my journey across North America.
The process was clear and standardized. I made an online reservation, and during pickup, they routinely asked a few questions like whether I needed extra insurance, how many pieces of luggage I had, whether I wanted to upgrade the car, and fuel return options. The process took about 20 minutes, and I drove the car away, very convenient.
They have many service centers, and I saw many foreigners renting cars from here. The service attitude is also good. I will rent a car from here next time.
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