“Picking up and dropping off went smoothly, and although the car was old, it was well maintained.”
About SURIA:7.0/10
When I arrived at KLIA2, I called and a staff member came to pick me up at the arrival gate. A message about the lending procedure was sent to my smartphone the day before, and it was easy to understand.
About QEEQ:10.0/10
The drop-off location was KLIA, but it was easy to understand as images and directions were sent to me in advance via WhatsApp. The staff was also very responsive when I dropped the car off.
Great service! picked me up at T2 and took me to T1, then dropped me back at end of trip
About QEEQ:8.0/10
I asked which terminal to go to days before the pick up and did not get a reply. Luckily the agent came to pick me up and took me to the correct terminal
“Really good service and will rent from them again”
About SURIA:9.7/10
The car that I ordered wasn't available at that moment and the customer service is kindly upgraded me to the next level which is very nice. Car is very clean and in great conditions. Process is very easy and very smooth except in their system it didn't register that I already pre-purchase full all inclusive insurance and they asked me if I want to denied the insurance. But once I show the proof everything is good to go.
They didn't give me expected car. They featured new model of Honda City or similar but instead they gave me older vios.
About QEEQ:8.0/10
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