I booked a full-size SUV, with the reference model being the Kluger (Highlander). However, they first gave me a Forester, which I refused. The staff then tried to gaslight me, implying that I was causing trouble. After a long back-and-forth, they gave me a RAV4. When I insisted again on a full-size SUV, they tried to hand me an X-Trail. Finally, they unwillingly provided me with an old Prado, which was extremely difficult to drive. This kind of blatant downgrade of the vehicle and unapologetic attitude is something I've never experienced with Europcar before. Avoid at all costs!
Friendly staff, but the process took too long. There were only 5 people ahead, but we waited for an hour. Not sure what those foreigners were talking about, but each took a long time. On the other hand, a Chinese customer with a pre-booked order got through very quickly.
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