Awesome

This was my first time in the USA, and I was very pleased to get the car right after landing in Orlando. I don't speak English, but your warm reception and the use of a translation app helped resolve any issues. During the 30+ days of our trip, the car had no problems and ensured our journey of over 11,000 miles. I will choose your company again when I return to the USA!

Since my English is not good, I chose the Zuzuche app. I used to always choose Alamo for my bookings and was always satisfied, as they never excessively upsold additional services. This time, I chose Dollar, but the counter said there were no staff who spoke Chinese. We didn't understand English well and followed our previous experience with Alamo, ending up buying almost every additional service, totaling over $900. After driving away, my friends checked the receipt and informed us. We then contacted Zuzuche's customer service, who said the signed fees couldn't be canceled. I want to point out that Zuzuche's competitiveness isn't in its rental prices but in its convenience for Chinese speakers who don't understand English. Therefore, they should ensure either Chinese-speaking staff or Chinese rental contracts in collaboration with local businesses to make sure customers fully understand the contracts they sign.

This company scammed us by saying toll roads cannot be paid with cash and cannot be avoided. They tricked us into renting an eToll, costing us $104.98. Later, we discovered that tolls could be paid with cash and, most importantly, could be avoided. In the same area, we exchanged cars and did not rent an eToll. Instead, we used Google Maps to successfully avoid toll roads. If it weren't for the company's staff firmly claiming that toll roads couldn't be avoided, we wouldn't have rented the eToll and wouldn't have wasted this money.

Prefer Alamo dollar tried to charge us all sorts of extras i.e. extra ins ,toll charges , gas, tried to tell them we had a sat nav so knew how to avoid tolls also we didn't need extra ins and wanted full to full. As we travel to Orlando at least twice a year we know what we want and need

- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria

- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking