Everything was smooth. From picking the right car company, to renting the car

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

I rented a car in Brisbane a few days before and that service as well as the car received were outstanding.

Customer desk is very helpful in directing us where to wait as w were not familiar with the pick up system in Melbourne. Waiting period is also good - not too long of a wait. Car is in clean and good conditions. Returning outside business hour is also smooth- we did not want long for the shuttle to take us back to the airport.

Great - easy booking process

Problem getting collected at 2am. Phone kept going to office saying call back in office hrs. Selected accident option, and explained - woman sorted problem out within minutes. Then a quick pick up. Good car. Easy drop-off

Vehicle had bald tires. Engine warning light was on for the entire hire period. Car ran rough and coughed and spluttered when accelerating making it quite dangerous in some situations. Counter service at Bargain rentals was good.

Dislike: A Toyota Corolla would have been nice but none on offer.