Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Carr Marshall

Germany

Reviewed: Sun, Feb 2, 2025

About Hertz: 2.0 /10

The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.

1 days rental

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Arlen Tracy

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Reviewed: Tue, May 8, 2018

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This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.