Excellent online website very competitive rates compared to car rental companies

The car was quite new. The rental machine was a bit tricky to use for the first time, but fortunately, the service staff helped out. We didn't get the Jeep we wanted, but were given a different car instead.

There was almost no queue and the procedures were very simple. The car pickup was very quick, the whole process took less than 10 minutes (including receiving the car).

Satisfied

Alamo Car Rental is very professional. Showed the rental slip at pickup and drove off with the car in a minute. For drop-off, just handed over the keys and left. I expected some additional charges like a car wash fee, but there were no extra costs. Simple and fast.

Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.