This was my first time trying Avis. I used Alamo before and everything was fine. The pickup and use process went smoothly, but after returning the car with a full tank, my credit card was charged over 80 dollars for fuel fees. They claimed the mileage I reported when returning the car didn't match the actual mileage, which is absolutely absurd. Luckily, I kept photo evidence, but it has been days and the issue still hasn't been resolved. I've rented cars from Alamo many times before and never encountered such problems. Seems like I won't be using Avis again in the future.
Poor vehicle condition; the car couldn't start during the trip, and they only provided jump-starting service. I had to take the risk of driving over 100 kilometers to exchange the car. The company showed no apology or compensation for the inconvenience and loss caused to the customer.
I booked a Ford Edge, but they gave me a smaller Chevrolet Equinox instead. When I argued with the front desk, they said they didn’t have any Ford Edges available. If no Ford Edge was available, why not offer me an upgrade? Why downgrade me? For years, I've rented cars at Los Angeles Airport in the U.S., and at other rental companies, I could choose any car I liked from a parking area filled with medium and large SUVs. I could pick any one and drive off. At AVIS, however, they assign you a specific car, and in this case, they even downgraded me. This is truly unacceptable!
The overall service is quite good, and there was no hard selling of insurance.
About QEEQ:10.0/10
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