It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.
Long lines and few agents, waited for a long time. When it was finally my turn, they wanted to charge extra for a car with GPS because of the sound system. I refused and had to wait another 20 minutes for the manager. They first gave me a Prius, which I refused again, then the manager spent another 20 minutes to get me a Chrysler 300 with GPS.
The staff was terrible, charged a lot of extra fees, repeatedly confirmed it was a deposit that would be returned upon car return, but in the end, was inexplicably charged a lot of fees! Very bad service, the first part of the rental with Hertz was very good.
Budget and Alamo are the same company. The signs at O'Hare Airport are terrible. I walked a kilometer to find the shuttle to the rental area. The staff was nice, a group of cheerful African Americans. However, the forced upgrade was a bit annoying.
Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.
About QEEQ:8.0/10
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