We rented two identical Peugeot 5008 cars, one needing diesel and the other requiring gasoline. Before departure, we specifically asked the staff what type of fuel to use, and she said 'all diesel,' which completely misled us. After refueling the gasoline car with diesel, it broke down, and we ended up paying over 20,000. This couldn't even be covered by the insurance. We feel utterly deceived.
The car return location at Charles de Gaulle Airport has changed to the T2F parking lot. We circled around the airport several times but couldn't find the correct spot until we called the car rental company for help. When renting the cars, the staff told us both vehicles (same model Peugeot 5008) required diesel. In reality, one needed diesel while the other required 95-octane gasoline. Nobody informed us of this, and it wasn’t indicated on the fuel caps. This led to us refueling incorrectly and being charged over 20,000 yuan.
Initially, the order was confirmed in France, but the pickup location was very far. When I almost arrived, they suddenly informed me that there were no cars available, and I had to call them to find this out. Are you kidding me?
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