The store and parking lot are easy to find at CDG's Terminal 1, and the service is thorough. It took some time to get the reserved model, but they offered a discount for not having to return the car with a full tank. Overall, very satisfied.
The process was simple. Although the tank wasn't full, they noted it as full. However, they politely took us to refuel after realizing the mistake. The car was brand new with only 38 kilometers on it. Great experience.
La voiture etait top et très maniable pour les longs trajets. Gros manque de place pour les bagages bien que l'espace pour les jambes soit largement suffisant pour les grands. L'attente au comptoir d'accueil aurait pu etre mieux gerée si les 3 postes avaient ete occupés.
Personnel tres agreable.
The store is located in the underground level of the train station. Google Maps shows it on a small road outside the train station, which is not clearly marked. For the Geneva drop-off point, I contacted QEEQ and the drop-off point multiple times and finally confirmed that the drop-off is inside the airport.
La voiture était très bien, bon état, peu de consommation gasoil, voiture stable. Le personnel d'accueil est très affable, sympathique et professionnel. Les prix sont très bien, nous avons fait 4 locations de voiture durant notre séjour et c'est la meilleure location. Le choix de véhicules est cependant limité car l'agence est petite et on ne peut pas choisir le véhicule à l'avance
The service was excellent. However, I specifically reserved an automatic car, but upon retrieving the vehicle, I was informed that there were none available, which was quite disappointing.
“Poor customer service and difficult to contact and find the correct departments.”
About Enterprise:6.7/10
After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.
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