Terrible location and poor service! The staff at the store refused to let me use their phone to call the police. I had to pay extra charges for mileage when extending my rental. The extra rental days did not include additional mileage, which also required extra fees! A horrible car rental company! Total scam!
Dissatisfied and not recommended. They didn't provide the reserved vehicle, giving a lower-grade one instead. They were aware that cancellation was impossible since the process had already exceeded the allowed time. Ultimately, they recommended an extremely expensive insurance costing 16 euros per day. Now, after returning the vehicle for 16 days, they still haven't provided invoices for highway fees, insurance charges, etc., and the deposit hasn't been refunded.
The app showed that both pick-up and drop-off were at the airport, but the actual location was ten kilometers away in a remote area. The rental company is very unprofessional. I waited over an hour at the airport to get the car, and over half an hour to return it. The car was handed over with an empty fuel tank. The condition of the car was also terrible, with maintenance lights on when I received it.
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