The staff at the counter was very patient. Knowing that we had a large group and lots of luggage, they proactively upgraded us to a larger vehicle. Very satisfied, nice!
There was no queue when renting the car (while other companies had queues)! The counter staff were very polite, although they recommended another insurance not included in the comprehensive insurance, called towing insurance. In case of theft or an accident, the company would be responsible for towing the car back. Otherwise, towing fees in the US are very high, so we bought it.
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Customer Service
Very very good, no problem before, during or after.
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