The car was not cleaned properly (photo evidence available). Staff seemed impatient, and after returning the car one day early (on 3/23), I still haven't received a receipt. Sent an email but got no response (because something was left in the car). I saw many reviews on Xiaohongshu sharing concerns about being accused of damages later and being asked for compensation—this makes me worried. Unlike Budget, no return receipt was issued promptly. Asked on-site about a paper receipt, but they said it would only be electronic.
The service was fine, but the car's condition was poor. The vehicle became unstable and veered off slightly on bumpy roads, making it feel unsafe to drive. There might be an issue with the chassis.
Average. I often rent cars from Avis and have encountered some issues, mainly regarding insurance. The actual rental company would recommend insurance, some of which overlaps with what is offered on the platform. This was something I wasn't aware of initially.
The influx of people arriving in Los Angeles is huge, and it takes three hours in the morning around 7 a.m. As a result, there are many car rental customers, and the store has long queues. Although I informed the store staff that I purchased full insurance through Zuzuche, they still added extra insurance and a refueling service. Therefore, make sure to carefully review the terms before signing during the pre-authorization process!
About QEEQ:10.0/10
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