Terrible! The staff consistently treated us with sarcastic and intimidating remarks. After the vehicle was involved in a traffic accident, they were unwilling to provide assistance, showed an extremely negative attitude, and were very proactive in deducting money. To date, we have not received the damage report from the insurance company. Additionally, the deposit for another vehicle that we drove normally and returned has not been refunded. Their service falls far behind compared to the other two international companies we used during this trip.
Daniel and Jay were very gentlemanly and considerate. Daniel called me in advance in my home country to arrange the car rental. Even though my flight was delayed by six hours, Jay still came to pick me up and arrange the car. After returning the car, Daniel drove me back to the hotel. Much appreciated.
Very satisfied. Upon getting off the plane and turning on my phone, I immediately found that the company had already contacted me via WhatsApp. Very thoughtful service.
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