Helpful staff but investment needed in technology

Great service! I'm already well-acquainted with the staff.

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Upon pickup, the car key failed to start the car. After confirming with the staff, we switched cars. Later, the staff informed us it was due to incorrect operation and requested to switch back, which took quite some time.

Well done

Amazing Customer services, got me upgraded to a BMW 5 series

Love the website and App