Messed upb!!!

Two extremely bad experiences. Upon arriving, I was asked to upgrade and the staff had an arrogant attitude. I received a car without a coolant cap, which was unbelievably terrible!

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

The queue moved relatively quickly for paperwork, but picking up the car took a bit longer, nearly half an hour.

I've rented many times before and it was fine, but this time the attendant was awful.

Thrifty didn’t have a hybrid car when I came for pick up. They offered a full size car. I don’t want to wait any longer due to long flight plus time zone difference. The receipt shows a few dollars more than the reservation. I am okay with it. The car is in good condition and very clean. However, when I returned the car, I got a receipt that charged double the reservation amount. The per day rate went up to $45 instead of $30 at reservation. I was in rush catching up the flight, that had no time to argue with Thrift. Very annoyed.