The service was excellent. We had seven large suitcases, and the customer service suggested upgrading from the originally booked RAV4. It turned out to be perfect for fitting them all.

Quite good.

Bajrama who checked us in was super helpful, great customer service, attentive to our needs.

Very easy, great communication.

Overall, it was okay. However, when picking up the car, they always try to upsell me on a vehicle upgrade and additional insurance.

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.