not exactly as expected

I waited for nearly 2 hours to be picked up from the airport. The phone line went straight to a voicemail and I had to contact head office in Christchurch and speak to the company manager for anything to happen.

Easy to book through. Great prices

All went well except, car was almost empty on pick up, no worries though, after phoning and letting staff know, it was ok to drop off car empty as well. Only trouble was drop off. No one was there at office to drive the shuttle to airport as was part of deal. After phoning staff I was promised to be shuttled to airport within half an hour. No one came, another phone call followed and a promise of 15 min. Nothing happened. Had to call UBER and pay additionally. Thought it a good thing to support smaller businesses, but gotta beware of their reliability.

Car condition was poor. Lots of scratches and dents and yet they said excess would be $3500 when it was $2500 and should actually be even less.

One guy working in the office AND doing pick-ups and drop-offs. So he just tells everyone he's 5 minutes away, even though he is busy doing other things, including spraying the cars down. No full tank of fuel.

Like: The car was great, no problems, and affordable.
Dislike: It did take a very long time for him to arrive, and he had told us ten minutes without a follow-up call.