The staff had such a warm smile that it instantly took away all my travel fatigue.

Even though I bought full insurance through QEEQ, the counter still tries to upsell.

LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.

I rented a Mercedes A class. They gave me a KIA which according to Keddy/Europcar is similar. Probably first country in the world where a KIA is similar to a Mercedes. I paid for a Mercedes and didn't get it. They also said that your insurance would give me problems if I would have an accident so I needed to buy their insurance. Had to wait almost 2 hours before I was helped. Very bad!!

Need to update pick up point, no longer in town now by the mariner.