We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country.
1: Quirky que-system and non working mandatory self service stations
2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards.
3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£.
4: Pushy staff trying to push the “hire-car-fuel-scam”
5: Pushy staff trying to push on you a more expensive car.
Car, car return and everything else was very satisfying.
Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless.
Car hire in the Uk is expensive all round :(
About QEEQ:8.0/10
I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter
“Okay Car, Good to Terrible Service, Won't rent from them again!!!”
About Europcar:5.3/10
At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car.
As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation.
We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us.
We won't be renting from europcar ever again.
Like: Nice places,,and excellent tourist attraction Dislike: Every thing is fine for me
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Pushy staff at Europecar at Manchester Airport.
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