Bad experience, i paid more that i supouse to and i paid for other insurance

The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.

There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.

Had a great experience using this service.

I was expecting a Jeep Grand Cherokee and got some lower to the ground foreign car. (Not close to similar) I am glad I didn't have 5 people -- we would have been squished. The service was good. The only problem I had was because the guy took the rental car away so fast I left my glasses in it.

Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings.

Didn’t have the car class I reserved when arrived and charged me for a larger size. Then had to spend several days of my vacation trying to rectify it. They also didn’t have my reservation in their system when I arrived.