I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Haley Hansen

Portugal

1 days rental

Reviewed: Thu, Aug 9, 2018

“Lisbon—Coimbra—Aveiro—Sintra—Lisbon”

About SURPRICE RENT A CAR: 8.0 /10

There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

A.Pimentel

Portugal

14 day rental

Small SUV | Seat Arona or similar

Reviewed: Wed, Aug 30, 2023

“Very happy and look forward to booking again”

About SURPRICE RENT A CAR: 10.0 /10

Great experience

About QEEQ: 10.0 /10

Very happy with the whole process

R.Araujo

Portugal

1 days rental

Full Size Van | Mercedes-Benz Vito or similar

Reviewed: Mon, Sep 9, 2019

“Not Bad”

About SURPRICE RENT A CAR: 7.0 /10

The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water

G.FARGIER

Portugal

1 days rental

Mini | Peugeot 108 or similar

Reviewed: Fri, Jun 7, 2019

About SURPRICE RENT A CAR: 9.7 /10

Picking up the car was very long, missing some organization. Bringing back the car, no information about the fact that you don’t need to wait

About QEEQ: 8.0 /10

Portugal

1 days rental

Compact | Ford Focus Estate or similar

Reviewed: Thu, Apr 25, 2019

“Not worth the savings if you don’t get an effective service. Convenience is not important to me.”

About SURPRICE RENT A CAR: 7.0 /10

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

About QEEQ: 7.0 /10

I changed 4 cars to get one good

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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