I changed 4 cars to get one good

o.moraru

Portugal

Reviewed: Thu, Jul 25, 2019

About SURPRICE RENT A CAR: 5.3 /10

The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.

About QEEQ: 7.0 /10

Full Size Van | Mercedes-Benz Vito or similar

9-day rental

Relevant Reviews on SURPRICE RENT A CAR LISBON AIRPORT

S.Campos Soares

Portugal

14-day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

J.Relvas

Portugal

3-day rental

Economy | Toyota Yaris or similar

Reviewed: Wed, Oct 16, 2019

“Easy and good rental service”

About SURPRICE RENT A CAR: 9.3 /10

Car behaved great and just as expected, had a good few bumps and scratches (all in bodywork) but staff took note of all of them so no hassle when returning it. Busy during pick up so took about 20 min to get the car after arriving on the company premises. Shuttle bus to and from airport is quick and usually don't have to way much for it. Good experience with them, not first time booked cars there and never had any problems whatsoever.

About QEEQ: 10.0 /10

Price drop is good but only looks to its own booking. Ended up cancelling initial booking and rebook another one from scratch for half the initial price (different company from initial booking, same car size). Easy to book and cancel it (still haven't checked if funds were returned though since takes a few days)

Portugal

4-day rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Oct 4, 2019

“Sem condições logísticas e humanas para atender os clientes”

About SURPRICE RENT A CAR: 6.3 /10

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

About QEEQ: 10.0 /10

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!