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I changed 4 cars to get one good

Reviewed: Thu, Jul 25, 2019
About SURPRICE RENT A CAR: 5.3 /10
The rental process is terrible: the waiting time, conditions (no air conditioning and seating area), return process (I had to chase the person receiving the cars). The rental staff treats you like you owe them something, not respectful and ready to provide a service you have paid for. Besides cleanness, cars technical condition is deplorable: 1st failed on the second day, 2nd had a punctured tire, 3rd had a missing wiper blade (which I discovered on the road - serious safety issue). The 3rd was a smaller size luggage space and we had to travel with a seat blocked by suitcases. I had to pick up the 4th car 70km from my destination and spend 1/2 day on the process. I left a 1/4 tank in the process for which, I have not been reimbursed - I was told to contact Easyrentcars. I will never use Surprice again.
About QEEQ: 7.0 /10
Full Size Van | Mercedes-Benz Vito or similar

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Compact | Renault Captur or similar
Reviewed: Tue, May 10, 2022
About SURPRICE RENT A CAR: 9.0 /10
The car was perfect, how ever I scratched one rim trying to avoid an accident and I was charged 260 euros at the checkout. This is the price of 2 new rims and they are making money when they see that you don't take their insurance.
About QEEQ: 10.0 /10

Matej

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Mini Van | Volkswagen Touran 7 Seats or similar
Reviewed: Wed, Feb 19, 2020
“So far so good”
About SURPRICE RENT A CAR: 8.7 /10
I had to purchase insurance because the deposit was too high (over 3000€)...so I paid double the price of the rent :/
About QEEQ: 10.0 /10
Price droped, I saved 17€

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Economy | Toyota Yaris or similar
Reviewed: Fri, Oct 4, 2019
“Sem condições logísticas e humanas para atender os clientes”
About SURPRICE RENT A CAR: 6.3 /10
Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!
About QEEQ: 10.0 /10
Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!

C.Castelo

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Economy | Seat Ibiza or similar
Reviewed: Tue, Sep 3, 2019
“They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.”
About SURPRICE RENT A CAR: 8.7 /10
This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans
About QEEQ: 8.0 /10

M.Ali

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Compact | Volkswagen Golf or similar
Reviewed: Sun, Apr 14, 2019
“Poor Service”
About SURPRICE RENT A CAR: 4.7 /10
Surprice rent a car, is a pressure selling company. The car collection is from an of site location and not on the airport. We had to wait for a bus to take us to another location. The staff I was on that day were rude. There only aim was to add services. In my case I had to rent a tag system for tolls. I was not told of the cost. While I was collecting my car, I saw a family harassed into buying additional insurance and services. At the end with reluctance the family paid an extra $925 US Dollars. The car I recieved was not a golf but a Toyota Auruis. All the cars had some bodywork damage. I decided to return my car a day earlier. I went to the return address which is 15 minutes away from the airport. I arrived just before 8pm, but I was waiting for 30 minutes plus to speak to an advisor. There were 2 on duty. As soon as he finished I told him I want to return the car earlier. He told me I have to pay 35 Euro. I refused and returned the following day.
About QEEQ: 10.0 /10

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