One of the worst and most inefficient check in processes I've ever had to deal with.
J.Woods
Italy
Reviewed: Fri, Jul 26, 2019
About Centauro:4.7/10
Terrible check in process in a very hot warehouse a few km outside the airport. Car was in good condition and very clean, no issues. Difficult to find the shuttle bus pick up location
The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.
A very strange company. The car wasn't full of fuel when rented, they gave me a very difficult car to drive instead of the Polo I booked. After negotiation, they replaced it with a Fiat 500. I think they play a trick with the fuel - the car isn't full when rented, they charge high fuel fees, and when you return it, you usually top it up, but you don't get refunded for the extra fuel. This is the last time I'm renting from this company.
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Customer Service
One of the worst and most inefficient check in processes I've ever had to deal with.
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