Very very Bad customer service

B.GUIDA

United States

Reviewed: Fri, Jul 26, 2019

About FOX RENT A CAR: 6.7 /10

Called fox lost and found 7 times. Never received a call back. Lost and found never answered the phone. I left my handicapped placard in the vehicle , maybe it fell under seat. Conned into buying sun pass. Very disappointed with fox. Waited arou d 45 min. To check in. Disgusting.

Large SUV | ford Explorer 7 Seats or similar

8-day rental

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L.Sternberg

United States

6-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Tue, Oct 22, 2019

“From tears to smiles.”

About FOX RENT A CAR: 8.3 /10

We had a problem with our flight and ended up getting to the car rental late. At first they gave me a hard time and said they would not honor our rental agreement. After telling them what happened to our plane with a fuel leak and being up since 4am they did honor the rental agreement.

About QEEQ: 10.0 /10

B.Kozlowski Jr

United States

7-day rental

Full Size | Chevrolet Impala or similar

Reviewed: Sun, May 19, 2019

“Fox rental was terrible waited in line for over 2 hours & there were only 7 people in front of us.”

About FOX RENT A CAR: 4.0 /10

Like I said the service was TERRIBLE we waited in line for over 2 hours and the employee we had was nasty

D.Brown

United States

8-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, May 14, 2019

“Extremely long wait at pickup”

About FOX RENT A CAR: 6.3 /10

Extremely long wait at pickup. Only 3 agents and one was always gone so basically only 2 working at a time. Entire process took around 90 minutes which I feel is ridiculous.

About QEEQ: 8.0 /10

Booking was easy. No issues with Easyrentcars.

T.McKeel

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Wed, Apr 24, 2019

About FOX RENT A CAR: 10.0 /10

I was very disappointed in the time I had to wait to pick up my car. I arrived at the time that I had specified when I rented the car online, as did the other people in line. There should have been more than one person on duty for the number of cars that were reserved for that time.

About QEEQ: 10.0 /10

J.Csordas

United States

7-day rental

Compact SUV | Kia Sportage or similar

Reviewed: Fri, Mar 15, 2019

“They are so slow at the counter. Only 2 agnts W/4 windows. 4th in line, took over an hr”

About FOX RENT A CAR: 8.7 /10

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!

Very very Bad customer service

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