I stood in line for pickup for an hour, when it was my turn it took only 10 min to get my rental?

Staff recommended 7 passenger Toyota 4-Runner, which gave us plenty of room (had originally booked a Ford Explorer but plane came in 1.5 hrs late, and there were none left). Happy with the recommendation and quick service.

Great experience all around. Wonderful price for a good vehicle which met all our needs.

Their customer service and emergency road service was terrible. It took more than 4 hours for customer service to return my call and once they did, they disconnected me when transferring me to emergency road service which is automated. I’d already called them and it took 2 hours for a return call which had I been stranded could have proved dangerous and possibly fatal. Then it was almost 2 more hours before they gave me a new car. Additionally, I’d made an error on the drop-off time of the vehicle. I’d indicated 4:00 am instead of 4:00 pm on the same day. Myoverall cost skyrocketed to 376.00 US $ rather than the CDN rate! Overall, I’m am extremely dissatisfied

it was the worst experience ever, they overcharged us and although we showed them our invoice with the remaining amount we owed they charges us double and refused to refund us the correct amount. The representative was extremely rude, abrupt and unpleasant. We will NEVER use FOX RENT A CAR again, and I will let everybody in my network know about this awful experience, and will dispute the charge with my credit card company, unless they agree to refund us the correct amount

I waited more then 1.5 hours to rent the car. The consultant was in a hurry and we paid the rent more than it was stated for the prepayment. Provided not true information about toll roads, and because it was the first prime operator paid and regretted it.

It took almost an hour once we arrived at the airport to pick up the car. There were initially only two people working and a line out the door. I was offered a million different things I had already declined online when I booked all costing more. Even a discount on tolls which there were none of. I knew that since I had already been to the same area before but the agent didn’t tell me that. Anything for more money. However the vehicle was great as well as the return process.