Okay

At the counter, the staff asked us if we wanted to pay extra to upgrade the vehicle. After we declined, their attitude became very cold, and without our consent, they secretly added a so-called road assistance insurance for $106.80!!! When charged, we asked why, and they said it was a deposit and would be refunded when we returned the car. After picking up the car, we asked customer service and found out it was an added insurance!!! What a scam!!! We will never rent from AVIS again! Liars!!!

This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.

They persuaded us to buy extra insurance when picking up the car, costing over $100. When returning the car, they tried to charge us an additional fee for returning at a different location, which was already included in the order. In total, they overcharged us by more than $200.

Convenient and fast, good quality cars that are relatively new, and the car use instructions were explained patiently. However, it is still advised to adapt to the car a bit before hitting the road.

Picking up the car in San Francisco was very convenient, possibly because it was early and there were no queues. Chrysler's Town and Country has immense space; it fit our group of 5 people, 5 large suitcases, and 2 small suitcases. Truly an American car—big!