Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.
About QEEQ:9.0/10
J'ai dû modifier les dates de la location de mon véhicule et j'ai trouvé le processus d'annulation et de relocation compliqué. De ce fait, j'ai dû faire appel à l'aide téléphonique de Easyrentcars. Cette aide fut très efficace et rapide.
Further than I thought but that was because I came from North York, not from the airport. The free shuttle from the airport is definitely a big bonus to go to the pick up/drop off area
I faced some difficulties to add the full insurance to the car contract as the stuff refused to add it in the first time.
About QEEQ:10.0/10
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Customer Service
First time - awesome. Will be back!!
Dislike: Nothing to report.
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