Booked outside normal hours .
The agent had to pick me up at 7: 00 but was late. Consider opening up earlier.
I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day?
Pick up at 7:00 and returned it at 4:00? Rental for 23 days.
The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.
The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.
When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.
The car was 4 years old with 77,000 kms - a bit old to be a rental - the engine was noisy and the car needed a tune up
About QEEQ:8.0/10
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Ok but not great.
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