I rented a car from this company and extended the rental twice. During the first pickup, the female staff at the front desk was very friendly and professional, providing a car in excellent condition. The second extension was smooth as well, and I kept the same car. However, during the third extension, the front desk staff was an older gentleman who insisted on giving me a different car. It took over 20 minutes to switch to a car with less-than-ideal condition. On the third day of driving, the car's battery died after parking for two hours near the Acropolis. I contacted the rental company, and they sent someone (on a motorcycle) to jump-start the car. I immediately requested a battery replacement or a different car. After driving to the rental company's location near the airport, their technician claimed that the battery issue was my fault and asked me to pay for the replacement. After a 20-minute discussion during which my group strongly insisted, the company replaced the battery (which took only five minutes), and the car worked fine thereafter. Returning the car was the most tedious process I've ever experienced—various inspections were done repeatedly, causing the return process to take about 30 minutes. Overall, my experience was good, but there were issues with the attitude and methods of certain staff members.
Foi uma péssima experiência com o serviço. No processo de locação estava disponível horário de reserva às 7 horas e que deveríamos ligar no telefone fornecido para o encontro com a operador. Nada funcionou, estava tudo fechado e o telefone fornecido não recebia ligações. Ficamos 1 hora esperando no aeroporto sem qualquer contato e depois de muitas pesquisas na internet encontramos o endereço da Surface, que só operava à partir das 8h. Perdemos mais de 1 hora e chegamos a acreditar que havia fraude no serviço pois ninguém respondia chat e nem havia qualquer telefone para contato. Nem da surface nem da QeeQ.
This rental company does not have a counter at the airport. They only had a person with a handwritten sign waiting for us, which was not very visible, so it took a while to find him. When processing the rental, he led us to some seats outside the airport. He also charged extra for a second driver. The deposit was 1800 euros. We rented a car from them for the first three days, and from another company for the last three days which only required a deposit of ¥650.
The guy who received us was very friendly. Even though he knew we had a phone map, he kindly told us there were two routes to the hotel and gave us a map book.
Still waiting on 800 euro refundable insurance, which will take 10-15 business days, but I don’t foresee any issues with the refund. Overall, experience was great. Cheap prices, good condition car, helpful staff.
About QEEQ:8.0/10
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Convenient booking, adequate service for money paid
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