Charged over triple of quoted from your website.

Good

It's okay.

As expected from a global chain, the service was excellent, even though the prices might be slightly higher. Generally, rental companies try to sell insurance because their staff gets high commissions from it. They often pretend not to understand when you decline insurance and sneakily include it in the contract. These contracts are several pages long, and if you don't notice and sign it, the insurance charges will be deducted from your credit card. Since your credit card has a deposit frozen at the start, you usually only notice this after returning home. However, this company was different. When I showed them the QEEQ order indicating I didn't need insurance, they briefly discussed the potential risks but still processed my rental without additional insurance. They clearly explained each fee from the deposit. It's indeed commendable.

Hertz charged me 289 euros for a small dent on the windshield, probably caused by a tiny little piece of rock on the highway, arguing that the whole glass would have to be replace. It’s common knowledge that small (less than half an inch) dents like this can be fixed at many different places (Carglass, Glassdrive, ExpressGlass, for example) for as little as 70 euros. It looks like Hertz took advantage of the situation since it’s clear an incident over which I had no way of avoiding it. Will not make business with them again.