Staff was helpful but I had to wait 1 hour and 30 minutes before reaching the desk as there were about 8 people before and the procedure was taking 20 minutes per customer. Also I was told I was upgraded but the car was only 1.0, I was expecting a more powerful car.
“Booking is the easy part - the reality of it is much different”
About Sicily By Car:6.7/10
2 hour queue just to get the car. Those with children who had just joined the queue were put to the front of queue which is totally unfair. No communication from staff. Could not cope with the demand.
Incurred a flat tyre. Unanswered phone calls to numbers at Cagliari airport and the service/call put line. After 1.5 hours finally spoke to a lovely lady who organised someone to change the tyre in torrential rain. Also rang back to advise it would be longer than she originally told me. Which I was grateful for.
They also need some customer service Training. Lady at desk who provided car was very pleasant though.
El coche muy bien,nos dieron uno de superior categoría y todo bien.Lo malo tener que pagar porque al final quien tenía la tarjeta de crédito era mi mujer y tuvimos que cambiar el contrato y nos cobraron bastante por ello y el tiempo de espera para recoger el coche también fue excesivo
Was disappointed that the car rental had been cancelled as our flight was 2 hours late, lady was quite helpful but we did end up paying more for a different car (I think this is a trick they use). On a positive note, they did speak english
About QEEQ:7.0/10
Customer service was good, although the wait on the phone was quite long and
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Customer Service
Waiting time on queue too long
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