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I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to

Reviewed: Mon, Jul 29, 2019
About Routes: 7.7 /10
I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. When I was returning the car. The old man from the desk told me to go out and drop off the key to someone outside the office. It’s just so happened the shuttle driver was there and told me to drop off the key inside the office to an agent there. Poor communication and customer service by the old senior guy with a arm sling.
About QEEQ: 10.0 /10
I was surprised with extra fee of $90+ because I didn’t have a comprehensive insurance so I have to buy one from them for the 5 days I’m renting the car. My cost doubled. It should’ve been noted here at Easycarrentals before I booked it.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport - Routes

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Jul 17, 2019
“Never again”
About Routes: 3.7 /10
Car rental was offsite. I landed 10:40pm on Tuesday and routes said they sent a shuttle on the way. 11:30 i called again they said they are on the way. 12 o’clock they stopped answering and left me stranded at the airport. Had to take an uber to hotel the first day. And uber next day to get to routes to pick up vehicle. Terrible customer service. Dropped the car off and took almost an hour for the shuttle to take me to the airport
About QEEQ: 10.0 /10

L.Domingos

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Economy | Toyota Yaris or similar
Reviewed: Tue, May 21, 2019
“Booking process easy, in person experience not at all pleasant”
About Routes: 6.7 /10
Had to wait well over an hour on pick up, staff was not overally friendly, could have provided our upgrade free of charge due to unreasonable wait time, and shuttle driver not pleasant. Refused to drop us off at hotel as shuttle only goes to hotel, we drive RIGHT passed our hotel to go to airport which meant having to wait for hotel shuttle with 2 small kids to get back to hotel.
About QEEQ: 8.0 /10
Easy to book with the nest rate.

c.palm

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Medium SUV | Nissan Rogue or similar
Reviewed: Thu, May 16, 2019
“terrilble and ruined our visit worrying about spare or cracekd windshield”
About Routes: 2.0 /10
from waiting around and singing in and waiting more and paying excessive fees for a tranponder but did not want to wait longer and then get a White Jeep which was an updated with cracked windshield, no spare tire and did not want update as we would have had to wait around another hour and only one person working the counter as well as cleaning the vehicle

E.Penner

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Full Size | Nissan Altima or similar
Reviewed: Mon, Apr 29, 2019
“Too bad initial experience was sooo bad.”
About Routes: 8.3 /10
We waited for 1 HR 14 minutes at airport. Called 3 times. No apologies.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Feb 21, 2019
“sad”
About Routes: 6.0 /10
Low tire pressure, waited 95 minutes for a ride from airport. No compact avail (which I reserved), stuck me with a large van. still trying to get my deposit returned
About QEEQ: 7.0 /10

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