Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business
About QEEQ:8.0/10
The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !
It took at least an hour to pick up the car! The procedures were very lengthy! They charged 60 euros for insurance for two days, which is outrageously expensive! Returning the car was also very slow! Make sure to allow plenty of time, or you'll miss your flight!
“Sem condições logísticas e humanas para atender os clientes”
About SURPRICE RENT A CAR:6.3/10
Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!!
Sem condições e não recomendo!!!!
About QEEQ:10.0/10
Muito boa relação custo/ viatura / dias de aluguer.
Fácil e muito recomendável!!!!
“Took too long to pick up. The gear shift box kept popping open. 5th gear was awkward”
About SURPRICE RENT A CAR:7.7/10
Took to log to get car. Drop off was easy. Shuttle said they couldn't take us to terminal 2 which is where our flight left from this was never mentioned anywhere
About QEEQ:8.0/10
Booking was fine but it was hard ti fund the rental location
“Great value for great money. Thank you for wonderful experience in Portugal!”
About SURPRICE RENT A CAR:8.7/10
Friendly staff, great value for great money.
About QEEQ:10.0/10
Smooth and easy process. You are my best car finder)
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