Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.
Terrible.
We wait for more then 30 minutes on the airport to take the Van.
When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory.
I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel.
I need to took an uber to the hotel and lost 2 hours.
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent:7.0/10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.
“OK, needs better customer service with pickup and drop off”
About Easirent:6.0/10
Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.
About QEEQ:8.0/10
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