Apex Melbourne City Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Australia

Reviewed: Sun, Aug 4, 2019

About Apex: 10.0 /10

The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.

About QEEQ: 9.0 /10

Apex

Melbourne

Australia

Economy | Hyundai Accent 2 Doors or similar

1 days rental

Relevant Reviews on Apex Melbourne City

Alvin Dolly

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Sat, Apr 7, 2018

About Apex: 8.0 /10

The customer service explanation was very detailed

Kim Bennett

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Wed, Apr 4, 2018

About Apex: 6.0 /10

The staff at the Flinders Street station location were not very friendly. I had a reservation to pick up the car at 12 PM, but when I arrived at 11 AM, they said I was too early and refused to give me the car. I went to have lunch and returned at 1:30 PM, only to find the office closed (though there was a contact number, no one answered when I called). I waited for about 20 minutes until the same staff member from the morning returned. He then asked me in a questioning tone why I was picking up the car now. I was confused. I had a 12 PM reservation, and I had accepted not getting the car earlier, but why was there an issue with me being one and a half hours late? He rudely said I was lucky that he didn't cancel my reservation (I had paid in full, so why would he cancel it?). I was inexplicably treated poorly twice. Later, a young white Australian guy came in to consult, and the staff member directly told him he was too busy to assist. The guy got angry, shouted a few words, and slammed the door as he left. Seeing this, I felt somewhat comforted that this staff member treats all customers poorly, not just Chinese customers. I do not recommend picking up a car from this location.

About QEEQ: 8.0 /10

Elva Nathaniei

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Tue, Nov 14, 2017

About Apex: 4.0 /10

Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!