All service staff were excellent

the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle

Value car rental in Orlando, Florida will take advantage on you, not other car rental company that will upgrade your car free. They call it upgrade but the car that they gave it to me is older model with a lot of scratches, no keyless entry and smell stink. Not worth it for forcing us to upgrade. First time I got a problem with car rental company. I will never rent a car in this company again, never.

The quoted price when booking was great. An upgrade was offered for $5.00 a day ($35.00), didn't expect the taxes and fees for the additional $35.00 to be $25.00. Next time I'll demand a written explanation and breakdown which wasn't offered.

Final bill was almost double what I thought I had rented the car for. When we got there to pick up car. They told us we were getting a 2 door Ford Fiesta. And we had to upgrade to a 4 door vehicle at additional cost. But in reality I had already rented a 4 door vehicle and we should not have had to upgrade. Then a whole bunch of other charges which we aren't even sure what they are for. Resulting in bill being almost double. Not real happy. Will not use again.

Worst car rental experience ever! 2 hours to get picked up from airport and taken to rental counter. Agent was misleading on insurance coverage. I repeatedly stated I do not want any additional coverage but was charged anyway. Fly by night operation, would never recommend to anyone or use again!