Great car rental, bad booking website

Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.

The car was dirty because it was not cleaned before use

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

No complaints with Easyrentcars. Actually I must point out that the couple of occasions I emailed them with queries they came back to me straight away.

Free shuttle service to and from Sydney Airport was the best! Really made our trip that little bit easier and one less thing to stress about

Staff in the morning was great but made my business partner pay the insurance again. Dropping the vehicle was worse. No instruction, had to wait for 10 minus to get the car to be taken back and then the counter staff almost made me miss my connection as they could not organise the shuttle bus to drop us off at the airport. Another company driver had to step in and get me to the airport so I would miss my connection.