If you want an upset trip, plesss pick Routes.

The experience was terrible. The Indian guy insisted on buying insurance, claiming that the insurance from the rental platform was inadequate. When I refused, his attitude became extremely rude. It was so bad that I canceled all my remaining bookings with this company and switched to a larger company, even though it cost more.

GOOD

N/A

The location at Toronto Airport where the Routes shuttle pick up is was very difficult to find, better signage would have helped. Excellent value for money, the car was beautiful.Excellent customer service from the shuttle driver and the receptionist at Routes.

Easy to use. Good to have it linked to an APP and FB messenger.

Routes se trouve à 15 minutes de l'aéroport et n'est pas facile à trouver à l'arrivée si l'on y va en voiture, mais la navette que Routes propose pour se rendre à l'aéroport est fluide et efficace.

J'ai dû modifier les dates de la location de mon véhicule et j'ai trouvé le processus d'annulation et de relocation compliqué. De ce fait, j'ai dû faire appel à l'aide téléphonique de Easyrentcars. Cette aide fut très efficace et rapide.

Like: Very friendly & efficient staff, they even gave us a free upgrade :) They provide a shuttle to & from the Viscount station.
Dislike: When we first called we didn't understand that the person was saying Routes, we thought they were saying Ruth"s. We eventually figured it out.