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Search for Routes Car Hire in Chicago

Poor customer service

Reviewed: Thu, Aug 8, 2019
About Routes: 5.7 /10
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.
Nissan Rogue image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

Archer Broad

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Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 20, 2019
About Routes: 10.0 /10
The rental company staff were very nice.

B.ORAHAM

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Medium SUV | Jeep Wrangler or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Mon, Oct 21, 2019
“The best car rental service.”
About Routes: 10.0 /10
Everything was excellent
About QEEQ: 10.0 /10

M.Fuqua

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Aug 13, 2019
“We were not happy with the new procedure to get to the "bus" to take u s to new terminal. We called”
About Routes: 8.0 /10
Got wrong information when called for assistance to get to shuttle. Very frustrated with with this experience & altitude of people answering phone. We walked b ack & forth 2 times carrying heavy luggage. O`hare us in transition. We should have been notified prior to day of pick up of changes & given direction.
About QEEQ: 8.0 /10

T.Haupt

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Sat, Apr 20, 2019
“More than needed. Overall satisfied.”
About Routes: 9.7 /10
Ended up with a Jeep Wrangler Sahara. Only other choice was a Dodge Durango. We preferred to have a smaller vehicle for better gas mileage. The Jeep was “cool”, but buffeted a lot in the wind on the freeway. And it only got 19 mpg. Routes did compensate us with a half tank of free gas, as we complained and requested such upon accepting the car.
About QEEQ: 10.0 /10

j.christopher

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, Jan 31, 2019
“will rent again”
About Routes: 10.0 /10
yes employees all great ease of renting very good
About QEEQ: 10.0 /10

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