Good vehicle easily located, shame about the experience at the collection desk
S.King
Spain
Reviewed: Mon, Aug 12, 2019
About Record Go:8.3/10
The staff member was rude and tried to scam me. I had already purchased excess insurance but she was very reluctant to release the car even though I agreed to the £1400.00 held on my credit card. Luckily I was prepared but I imagine many people are so keen to get on holiday that they fall for this.
Was told that I would receive an email and refund for fuel within 5 mins of returning the vehicle - nothing arrived and as a result I had to chase for an update and provide photos to sort it out, which was frustrating and detracted from the customer experience.
Unfortunately the counter clerk was very new to job and didn't seem like he knew what he was doing having to constantly refer to other staff for advise. He was very pleasant and apologetic but after an early start we could have done without the long booking in process.
Like: best car hire experience i have ever had price was the best value for money and the car was excellent no faults it was as good as new Dislike: nothing
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Customer Service
Good vehicle easily located, shame about the experience at the collection desk
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