After booking, I received the pickup voucher. When I arrived and called, they asked where I was from. I said China, and they immediately said they wouldn't give me the car because I was from China. I immediately complained, saying firstly, you didn't inform of this condition before booking, and secondly, isn't this blatant discrimination? When escalated to the manager, the manager said we just don't rent to you. You should get a refund from the booking platform. This is truly ridiculous.
Excellent car though it had too large an engine that I was not aware of therefore high fuel consumption. Nevertheless the quality of the car was excellent and service provided by Routes was very good
“The car not cleaned, no coolant, no windshield washer fluid, etc...”
About Routes:6.3/10
We have asked for the following refunds without a response as of today.
coolant: 15.26
windshield fluid: 3.11
not incursion into USA: 13.00
TOTAL: CANADIAN $31.37
Like: the trip was really good the van was comfortable the price was awesome Dislike: The van rotors needs to be change.
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Ok. But too many restrictions on mileage. The ad says 3000+ km per rent max, but was told otherwise.
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View more >Dislike: The van rotors needs to be change.