Great service

Good service attitude

Dissatisfied. The Australian staff at the front desk had a very bad attitude, overcharged us, and wasted time without clarifying. The extra charges have not been explained yet, and the deposit that was supposed to be returned that night has still not been refunded.

I reserved a Kluger, but was given a Nissan at the store. They said it was the same class, but I was not satisfied with it in practice. The remote key often couldn't match with the car, making opening and closing the doors very troublesome. There were definitely some differences in space as well. The return location closed at 1 PM on Sunday afternoon without any prior notice. The return address was actually on a main road where parking was not allowed, so I had to wait for someone to come out and give me a temporary map to find the return spot.

Very good and very convenient

Simple process, enthusiastic staff