Not happy with AVR for charging me $60.00 extra for this transaction
M.Ngo
United States
Reviewed: Thu, Aug 15, 2019
About AIRPORT VAN RENTAL:8.7/10
Airport Van Rental should have specified the latest operating hour where they would accept the last transaction. I booked a pickup time of 11:30pm where AVR closes at 12:00am. Of course at the airport, it always late. There was no shuttle to AVR.
AVR closed when I arrived at 12:10am. I had to return to AVR the next morning and it cost me $60.00 more!
“The ease and deals of Easyrentcars balances the vendor”
About AIRPORT VAN RENTAL:6.3/10
Gentleman gave my a hard time for being an hour ‘early’ and wasn’t going to help me. Then decided to begin the process (which ended up taking nearly an HOUR) and told me I have to now return the car early. Found out upon return that I he had charged additional $$. He also told me he was giving me the best car on the lot; the car I was given had over 63K miles on it, was completely bashed and banged up, loads of scratches and dents and was actually missing a piece of the frame. Also had drinks containers and food debris from a previous renter (I assume) that we found as we were driving away.
“Horrible. Wouldn’t even give 1 star. Will not use this website or rental company again!!!”
About AIRPORT VAN RENTAL:6.0/10
Waited for almost 2 hours to get my rental. Staff was unapologetic and not helpful. Took 30 plus minutes to return. I will never ever rent from them again. There were also hidden costs and I ended up paying more then what was advertised. Overall horrible experience!
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Not happy with AVR for charging me $60.00 extra for this transaction
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