Flat tire due to the tire condition and had to pay $500
Australia
Reviewed: Fri, Aug 16, 2019
About Apex:7.7/10
I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear.
Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more.
I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults.
I highly recommend to opt in to the right car insurance program when you are renting from here.
Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost.
Great car as well.
“Great value - other major companies should take a lesson”
About Apex:9.2/10
Like: I travel frequently and rent cars at times. Other major rental agencies have much to learn vs Apex. I had two drivers and insurance included for much less than other options. Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.
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Flat tire due to the tire condition and had to pay $500
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View more >Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.