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Not the best experience

Reviewed: Mon, Aug 19, 2019
About GREEN MOTION: 6.0 /10
Got off to a bad start, the advice given was to catch the hoppa bus from bus stop 16 - this was incorrect. A phone call to Green Motion received a recorded message with 8 options. The option for arrivals said go to bus stop 22/23 - this was incorrect. I eventually found the bus just by walking around at bus stop 18. The counter staff at Green Motion very aggressively tried to sell me extra insurance which was double the car hire charge!! Only good bit was returning the car where it was straight forward. Although I had to wait 20 minutes for the Hoppa bus back to Heathrow and it then stopped at 6 hotels on the way and not one passenger got on the bus
About QEEQ: 8.0 /10
No price reduction but no issues
Compact | Volkswagen Golf or similar

Relevant Reviews on GREEN MOTION London Heathrow Airport

KP

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Full Size Van | Mercedes-Benz Vito or similar
Reviewed: Wed, Sep 11, 2019
“No free direct pick up and drop off is really a bad experience. wasted almost 2 hr.”
About GREEN MOTION: 6.3 /10
getting from T2 was a hassle as need to wait for hotel hooper bus. which cost 5 pound per person. not free. Getting to T4 get more complex with ride is bus and train. wasted lots of time. getting car take too long. only 2 staff serving more than 10 people.
About QEEQ: 9.0 /10
good.

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Mini | Fiat 500 or similar
Reviewed: Sat, Aug 24, 2019
“Not a customer service led hire company but does the job”
About GREEN MOTION: 7.0 /10
As in the title. They are OK. Charge for everything, don't be late! But vehicle was fine as was return process. No Issues, check your car before taking it out just to be happy.
About QEEQ: 8.0 /10

C.Rutters

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Compact | Volvo V40 or similar
Reviewed: Tue, Jul 16, 2019
“It took over an hour to be served when I collected the car. The staff were extremely rude!”
About GREEN MOTION: 3.7 /10
Waited too long to get my car. Very rude staff. Won’t be using or recommending this company ever again!!
About QEEQ: 8.0 /10
Green motion is not a good company to represent! Never met such rude staff in my life!!

A.De sousa

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Economy | Toyota Yaris Hybrid or similar
Reviewed: Tue, Feb 12, 2019
“Terrible, I felt being cheated and was so angry that we end up return the car in three days”
About GREEN MOTION: 4.7 /10
Awful liar. The counter staff cheated my husband by forcing him to buy many items which she did not mention and end up paying $2600 more, otherwise she would not let my husband take the car despite the fact that I paid the rental.

W.Nijman

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Compact | Volkswagen Golf or similar
Reviewed: Tue, Sep 4, 2018
“Good service, great car. Already made another reservation”
About GREEN MOTION: 10.0 /10
Like: Great upgrade, without being asked. Just very friendly, attentive service. Good experience
Dislike: In general that UK rental companies make it very expensive to take the car the the continent, which doesn’t apply to EU rentals.

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