AWFUL

Car was in much poorer condition than the vehicles we own. Fox Tampa staff is great; Fox corporate customer service awful. 2 major issues. After driving a bit, had an oil/burning smell that would not go away--seemed to have a bad tire or wheel bearing. Also, had a soft tire (took picture of air pressure screen) on pickup. Discovered next day that it wouldn't hold air after re-filling with air, because it had a nail in it. Fox Customer Service said we needed to pay because it was not reported within 6 hours. Very disappointed in their lack of appropriate service.

The car we reserved was unavailable so we got an upgrade to a Kia sportage. The car was quite scratched up on the exterior and the seats inside were dirty and stained . It had 57K miles on it . The car drove well , seemingly had no mechanical issues and was surprisingly comfortable for a compact SUV of that price range. I didn't mind the age or mileage , because I didn't pay for an expensive vehicle , but I would have expected a cleaner one, I will try them again.

Rental agent was very pushy and was trying to up sell all extra items without full disclosure on what options were best for me.

Waited LONG time at check in counter. Only 2 desks open with long line, and each check in way too long - 19 mins per on average!

More staffing. They try to upsell everything. I know it’s their job but when it’s moving slow and the line is out the door......omg!