Excellent cars to rent, thanks!

We waited at the North Terminal bus station of Gatwick Airport in London for a while before a shuttle from the rental company picked us up. The car pickup process wasn't pleasant. My husband’s Chinese license translation wasn't accepted. I showed my UK license but was told it would cost £15 to call and verify its authenticity with the DVLA, although they didn't ultimately charge the £15. The staff had a very bad attitude. Also, because I bought full insurance from Zuzuche, they said it wasn't valid, and any scratch or minor issue found on return would result in a £2800 charge to my card, leaving me to claim with my insurance company back home. We drove very carefully and argued with each other a lot. Luckily, there were no issues when returning the car. I’ve learned my lesson and won't choose a rental company with low rental fees but high insurance excess again. It spoiled our trip's joy.

even though I have purchased the full cover insurance from the EasyRentCars, but the stuff still asked me to buy additional insurance.

Customer service is very good and reply the email pretty soon!

They let me upgrade to unlimited mileage at the desk for a upfront fee that was less than if I had gone over the limit .

The staff was helpful in using the dreaded Dartford Tunnel, and eased problems thereof with full assistance. First assistant was a bit overbearing when trying to "upsell" insurance.On that subject, there is still a $1500 + charge in my credit card statement 2 1/2 days after returning the car with no problems.Most rental companies do not charge as much, and the charge is cancelled faster.

Overall, good value, - would consider using again now that we know where to get shuttle etc.

I have given feedback to Green motion, to tell them that their minibus driver was exemplary and a credit to their organisation.